Critique of "Design Thinking": Norberto Chaves Dismisses the Universality of "User Empathy" 🇺🇸

Norberto Chaves challenges the concept of "Design Thinking" and its first stage, "empathizing with the user," arguing that this notion has been inherent in design practice since its origins and does not, strictly speaking, constitute a novel methodological contribution. He emphasizes that the suppos