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Understanding why a voice agent fails requires diagnostic metrics, particularly the accuracy of transcribing key entities. Issues like incorrect confirmation codes or flight details prevent task progression, even if the agent initially transcribes them correctly, because subsequent Large Language Mo
ServiceNow's AI Control Tower automatically detected an Aetna benefits AI agent with anomalous privileges that posed a risk of leaking Personally Identifiable Information (PII). The system immediately disabled the agent, removed its elevated permissions using ServiceNow Vaser, and generated an expos
Formula One cars undergo an extraordinary rate of development, with approximately 70% of the vehicle being new between the first and last race of a season. This continuous evolution is driven by teams relentlessly seeking to shave milliseconds off lap times, with every minor component change contrib