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If your sales team keeps missing targets despite the right tools and playbooks, Ross suggests the real problem may be emotional contagion moving down your org chart.
During a struggling month at a call center managing 800 campaigns annually, Heady abandoned a pattern of public criticism and instead opened a morning standup with music, applause, and recognition of individual contributors doing well — without even deploying the team's most lucrative leads. The res
Running employee surveys without any intention of acting on the results is not a neutral exercise — it is corrosive. Heady argues that feedback mechanisms only earn their value when leaders close the loop, describing how he structured designated team spokespeople empowered to deliver unfiltered asse